Frequently Asked Questions

1. What are hair extensions?

Hair extensions are multifunctional hairdressing products, which can easily be attached to your own hair. Extensions can help you to achieve more volumes or longer length and bring you a variety of new hairstyles as well. These can be achieved by different methods, such as Clip-in, Weaving, Bonding, Braiding, Strand by Strand and many more.

2. What is Indian remy hair?

Due to its flexibility, durability and rich texture, Indian Remy hair is widely known for its excellent quality of human hair used for extensions. Remy or Remy exclusively means hair, which has maintained the outer cuticle layer, a key component of strong and healthy hair extensions, which often refers to hair tangling, longevity, volume and how luminously the hair shines. Like our natural human hair, Remy hair ensures that the cuticles are all facing in the same direction, plus it's naturally thick and full-bodied, providing you with the best possible styling and installation options for extensions. Indian Remy hair works very well with most braiding and weaving applications on women as they can be washed, cut and styled to your personal specifications.

3. What are Vpfashion hair extensions?

Vpfashion hair extensions only use the highest quality 100% Indian Remy human hair on all our products, which means that the hair has been carefully sorted after collecting from the hair donor to ensure all the cuticles are of the same length. It is by far the best quality of Clip-In Human Hair extensions on the market because of the care that is required and the time it takes to sort the hair so meticulously. Hair quality is of great importance for extensions since the quality of hair commonly determines how easy it will be to maintain your hair extensions and how long your hair will last.

4. What are tape in extensions and useful tips?

Features of tape-ins:

Easy to put in and remove---Take the least amount of time and experience.
Look natural---- Invisible tapes, Lay flat, hide well.
Wear comfortable----Light tape, no bumps, and no metal. No problem with sleep.
Easy to style---- Work well with every hairstyle, high bun or ponytail, blend well.
Permanent look---- Stick well for 2-4 months with proper applying, without taking off.


About Texture, Volume and Color Customization

Same as clip-ins, all VP tape-in extensions are made of 100% Indian Remy Human Hair. So there is no problem to dye and style them. High-quality, DIY-dye and FREE-style are always the features of our hair products.

To achieve ideal effects, Order the closest amount of grams to make sure the hair is thick enough to blend with your natural hair. We recommend 2 packs (200g) if you have very thick hair (40 Pieces per Pack), especially when the length is over 20 inch. But if just for partial hair volume adding, 1 pack (100g) is enough.

We also provide customized service (ombre and colorful) to tape-in extensions. Related expense is about $20-$30.


About Wearing and Removing

How to wear tape INS----see the tutorial videos on product page or click the links below.
URL 1: https://www.youtube.com/watch?v=Ko_gSICSl1Y
URL 2: https://www.youtube.com/watch?v=UUMEj44TuIo

(According the feedback from hundreds of user experiences and our hairdressers' tests.

All tapes we use are the best Blue Lace Support meeting International standards.
For better viscosity. Each package, we will send extra tapes (60 pieces) for replacement. This can help to better extend using time.

Notes:
1, Need someone to install them for you, regardless of how many mirrors you have placed at different angles. It will be insanely difficult to achieve the proper placement and get a flawless finish.
2, Flat ironing your hair before you apply the tape ins if your hair isn't flat and the sections aren't even or you have curly hair, make sure your hair isn't bunched up in the sandwich bond, do not have too much hair in the section, otherwise the tape won't stick.
3, Heat tapes a little bit with blower (10s-20s, 5cm away) before wearing them.
4, Not tape them too close to your hair roots or too far. Also not too close to your part in the back and leave a space in between each section, in case you want to part your hair.
5, Make sure all the hair sticks on to the tape because it you have any extra hair that doesn't stick or it's just too much you'll end up with a lot of breakage.
6, After wearing, wait 48-72 hours before washing to make sure they don't get wet and the adhesive has had time to set, otherwise the hair can slip down or fall out.
7, Change them every 2-3 months as the bonds grow out.
8, Some alcohol based tape-in remover sold in stores and online are beneficial to remove tapes easily without damage to your own hair.

For wearing method, all Tape-In Extensions are considered FINAL SALE items and are not eligible for refunds, returns and exchanges


About Care and Dye:

(According the feedback from hundreds of user experiences and our hairdressers' tests.

Sleep:
1. Wear a loose braid or put it in a low ponytail to help prevent pulling when you're sleeping.
2. Do NOT fall asleep with your tape ins wet and make sure to brush them before sleeping.

Brush:
1. Brush your hair with a soft comb properly between the rows often and do not brush too hard.
2. Hold the extensions at the top, in order not to pull on the hair which might loosen the bonds. Then brush them from bottom to top. If not, they will tangle really badly towards the root area and then it is really hard to get them out.

Wash
1. Use a shampoo without sulfate to wash your hair, it won't damage the glue or extensions and help the bonds to last longer.
2. Apply shampoo to your roots and make sure to massage it between the tape ins.
3. Apply conditioner more towards the bottom portion of your hair. Not condition or put any product on or near the tabs. Also to make sure to wash and rinse well nude the tabs.

Dye
1. Do not dye them while they are in your head, otherwise it will loosen the bonds and all my hair will come out.

1. How long does my own hair need to be to wear clip in extensions?

Your hair should be about 6-7 inches in length for the extensions to blend naturally.

2. How long do the extensions take to put in?

With practice, they should take less than 5 minutes to put in & about 60 seconds to take out!

3. How to apply clip in hair extensions?

The extensions securely attach to your hair with small clips that were sewn onto the hair extensions that clip & "hide" right under your own hair by small snap-on clips. The clips we use on all of our extensions are perfectly sized high quality clips with a silicone insert that ensures a tight grip and prevents them from slipping. Best part is that once fitted you will not be able to see or feel the clips because they are extremely light in comparison with most other brands.

All 3 steps:
Step 1: Create a horizontal part about one inch above the nape of the neck and attach the shortest hair extension.

Step 2: Remove hair from the hair clip and part it again from ear to ear, 1 to 1 1/2 inch above the first extensions. Apply the longer hair extensions to your hair.

Step 3: Attach the shorter pieces to the sides of your head, above the ears. Check the following video for more specific directions!

1. How can I pick out the perfect extensions color?

It is the reflection of light, which comes off the colored pigments in the hair at certain wavelengths; hair color is very dynamic since the reflection commonly differs depending on the frequency and intensity of the light hitting the hair. So to ensure you get optimum results please refer to the hair Color Chart and Hair Color Comparison pages or alternatively send us pictures of your hair to our customer service team via email at service@Vpfashion.com where we will offer you suitable suggestions for color selection.

2. Can I color the hair extensions?

Vpfashion hair extensions have already undergone a chemical process and are designed to accept color change. We recommend getting them colored by a professional and experienced hair colorist who has previous experience working with hair extensions. We would advise for a one clip weft to be tested prior to coloring the full set to make sure the resulting shade is what you anticipate. We also recommend using a semi-permanent color, as it is much gentle on the hair extensions. Nevertheless, it is not recommended to color our pre-colored hair since VP hair extensions have been previously treated by a chemical method. Double processing the hair will lead to premature shedding and dryness.
We strongly do not recommend getting dark hair extensions colored in a lighter shade, as it will require them to be bleached. Bleaching is a very harsh and harmful chemical process which will alter the quality of your hair extensions.

3. My color fades really fast. What can I do?

Tips from our hairstylist @uggoff

There are a lot of reasons this can happen.

a. Dye quality makes a big difference; many mainstream dyes like Manic Panic are not meant to last a long time because they are formulated for people like me who change colors a lot. There are other brands like Ion, Special Effects, and Pravana that can be annoyingly long lasting. So make sure you're using the kind of stuff that meets your maintenance needs. Hair varies, too, so you may need to try a couple of brands before you find the one that lasts the longest for you.

b. Product makes a huge difference. "Civilian" shampoos like Suave and Herbal Essences, and dandruff shampoos, will strip the color right out. Make sure you are buying a salon quality color safe shampoo with minimal or no sulfates (it will say "No Sulfates" on the label). They are worth the extra money to avoid having to re-color every two weeks - that's going to cost you more in the long run, anyway.

c. Washing and styling routines are pivotal, perhaps even the most important part of making your color last. Heat opens the cuticle on the hair shaft, which allows a lot of the color trapped underneath to come out (this rule applies to permanent color, also). Hot water is the worst culprit, so when you wash, try to use the coolest water you can. You should notice a substantial difference in color bleeding between hot and cold water temps. Frequent washing will also fade your color more quickly, and is not really necessary for most people, colored hair or otherwise. Most people can get away with shampooing every 2-4 days. Rinsing and conditioning every day is alright for most (although very fine hair may not appreciate that much conditioner, either). Flat ironing every day can fade color, too, plus, it's super bad for your hair! Try to cut down to every other day, or wearing straight/curled hair once a week.

Also, most color is UV sensitive, particularly blue color molecules, so lots of sunlight exposure can lighten hair very, very quickly, as can swimming in both chlorinated and salt water. So take these into account with your summer routines; wear a hat if you'll be outside for a while (this is good for your skin, too!), and if you are going swimming, get your hair damp and then saturate it with conditioner first. It won't completely eliminate fading, but it will help. Plus, the conditioner blocks chemicals and salts from being able to penetrate your hair. If you will be swimming for hours at a time, reapply it every couple of hours, the same way you would with sunscreen.

d. Hair condition. If your hair is porous, which can be an outcome of processing (especially if it's over-processed), it can soak up more color, like a sponge, but also, like a sponge, it won't necessarily hold onto it very well. Typically, the ends of our hair are the most porous, so you might see faster fading on your ends than the rest of your hair. There is really no fix for this, and you will either need to mix up stronger color for the ends or color them more frequently to keep them even (although when this happens on my own hair, I don't really bother). Once hair is damaged, it's damaged until you cut it off. There are various restructuring treatments that provide a temporary fix, but the best way to avoid porous/damaged ends it to get regular trims, even if you are growing it out. Your hair grows about a half inch a month, so you can get about that much trimmed every 2-3 months and still get growth.

1. Product list

2. How to measure your own hair length

You should measure the hair starting from the top of the head to the bottom tip. (Note: If your hair is curly or wavy then measure the hair length after straightening. Usually curls will make your hair length shorter by 2~4 inches).

3. How to find out the length of your own hair?

4. Find out the length according to the body part?

5. How to choose the length of the hair extensions?

No matter how long your hair is, clip in hair extensions should be worn from the top downwards, around 2-6 inch; therefore if the length of the extension is N inch, the whole length will be N + 6 inch.
(Eg: If you want to add length to 24 inches long, 18 inches clip in will be recommended.)

6. How to choose the weight of the hair extensions?

If your own hair is medium thick or much thicker, or if you want to have a fuller final appearance, medium and high volumes are recommended to you. The super sizes (such as 30"-300g and 30"-300g) will be provided to meet your demands for super big/long hair.
So far, our customers' satisfaction of the medium and thicker volumes are 100%. But 20% of our customers, who purchased our low volumes, hold that the thickness is not enough or the ends are a little thinner.

If you are not sure about the proper weight or wanna have other irregular sizes, free to contact our customer service (service@Vpfashion.com).

Kind Reminder:During the package and transport, the hair loss is difficult to avoid.
Therefore, it might be possible that the weight does not meet to 100% of the specification. 10 to 15g gram loss more or less is not quality defect.

7. Final looks with different length & weight

Click here to see different looks.

1. How long do VP hair extensions last?

It depends on how frequently you wear your hair extensions, which style you select and what you do to them. Usually, the lifespan of Vpfashion hair extensions is 6 months up to a year or longer assuming that they have been well installed and maintained. Maintenance also refers to visiting the stylist for periodic adjustments. The hair can be removed and reinstalled so long as your stylist exercises care and patience during the removal process. Take proper care of your hair and enjoy the lasting benefits.

2. Do Vpfashion clip-in hair extensions experience shedding?

As with any clip-in hair extensions, Vpfashion hair extensions will have some normal and expected hair-fallout, especially when you first receive and start using your hair extensions. Some hair fallout will continue throughout the entire lifespan of your clip-in hair extensions, which is an expected occurrence, since clip-in hair extensions are a temporary solution to long hair. You can minimize shedding/hair-fallout, by maintaining your hair extensions with utmost care, and gently brushing them before and after each use.

3. How do I wash the Clip-In Hair extensions?

You can wash them as your own hair. Always use Shampoo first and then apply a generous amount of conditioner from top to bottom. We also recommend using hair treatments on them every few weeks, since the hair is not attached to your scalp it is not receiving all the essential oils it should be. Using hair treatments/masks will help keep them looking healthier and nourished a lot longer! Depending on how often you wear your hair extensions, and how much styling products you use, you will find that you won't need to wash your extensions too often, about every 2-3 weeks. Best way to dry your hair extensions, is to lay them flat on a clean towel and let them air-dry.

4. How often should I wash my hair?

Since the extensions do not receive natural oils from the scalp like our hair, they do not need to be washed as often. We suggest only washing your hair every 15-20 wears or when there is too much product build-up and they become unmanageable to style. Please keep in mind that the less you wash your extensions, the longer they will last you. It is highly recommended to use sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out. We also recommend to always use a deep conditioning mask for at least 4-6 hours (or overnight) when washing your extensions, as this will help retain moisture and keep the hair smooth and silky.

5. Can I apply a hairdryer, hot roller, tong on my extensions?

Just like your own hair, Vpfashion hair extensions can be straightened, blow-dried, styled and curled. However be aware that overuse can cause the ends to become dry and brittle just as your own hair so we suggest to always use a heat protectant spray prior to styling your set with hot tools. Additionally, we recommend only using low to medium heat settings, as high heat settings can be damaging your extensions.

6. Can I swim, take a shower or go to the beach or pool with hair extensions?

You can definitely wear hair extensions to the beach or by the pool, however, we do not recommend getting into the water with them (unless you wear a swim cap to protect salt water from taking all the moisture out of the hair). Vpfashion hair extensions are made of 100% Remy Human Hair, so they won't get ruined if they get wet, however, when wet, they might get tangled with your own hair and cause damage to both your hair and the extensions.

7. Can I sleep wearing Vpfashion clip-in hair extensions?

No, we do not recommend to wear your clip-in hair extensions while sleeping, as this can cause severe tangling with both your hair and the extensions, and can potentially damaging the extensions.

8. What shampoo and conditioner should I use?

After 48 hours of attachment, you should wash the extensions with a high moisture shampoo and conditioner. Try to avoid any products that use sculpture.

9. Can the hair be bleached?

All of Vpfashion extensions are made of 100% real human hair. But since the hair was cut from its owners, it becomes lifeless, which means they do not have natural nutrition to help them recover and keep healthy. Also there will be no natural oils to cover and protect them from damages. And these are the reasons why we need take proper hair care and put them into coconut oil before handling. Besides, to extend using time of your extensions, some processes may bring huge damages to hair quality should be avoided, especially bleach. Because it needs some professional skills and is usually hard to control. But if you really have to try, we advise you to pick one small piece as a test to confirm the time and steps.

10. What products can be used on hair extensions?

Choose high quality products specifically formulated for dry and damaged hair, as they will keep the strands healthy and nourished. Heat protectant sprays, serums and any other leave-in conditioners or treatments are also highly beneficial and will prolong the lifespan of your Vpfashion hair extensions. We also recommend using only sulfate-free and alcohol-free shampoos and conditioners on your set.

11. What's the best way to store hair extensions?

For best appearance, clip-in hair extensions should be stored away when completely dry. Lay them in a flat position in a plastic bag, or an airtight container (like a shoe box for instance), and store them away from direct sunlight, preferably in a dark place, like a closet shelf, cabinet or dresser drawers.

12. Is it normal for some hair dye to bleed when I wash my hair extensions?

Vpfashion hair extensions have been freshly colored prior to being packaged. Some strong hair color dyes such as black and red might bleed in the wash, the first few times you wash your hair extensions. This is completely normal as it is a hair dye residue from coloring. The hair will not fade significantly. We recommend using a color safe, sulfate free shampoo and conditioner to help the hair color stay vibrant and last longer.

1. My payment is not going through?

At checkout, make sure that all of your personal information matches the exact information (name, address, etc.) associated with your PayPal account or credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your card company to see what information they have on file.
If the problem persists, please e-mail us at service@Vpfashion.com with the set (color/weight/length/texture) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and enter your order manually.

2. What payment methods do you accept?

We accept payment by PayPal, Western Union, Money Gram, and Bank Transfers.

3. How do I add a promo code?

When you place an order, you will see a box on the shopping cart page where you can enter your promo code. The promo code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase.

4. I entered my promo code but it didn't work?

Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.

5. Can I make changes to my order?

We will not accept requests for frequent color change or styling change, that's because excessive dyeing or styling is the greatest damage to hair extensions. If you have any requests for order change, please contact us in 12 hours. If your order has not been customized, we can amend it for you for free. If your order has been customized, extra fees will be charged as follows:

1.We can change the color or style for you in the case of not damaging the hair quality, but $20 dyeing fees and $10 styling fees are needed.

2.If you want to change other information such as length and weight, we will charge you extra or credit back the overcharge for any price differences of the change.

NOTE:We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

6. Do you offer a wholesale program or distributorship?

As a factory supplier with stable quality hair supply, we welcome inquiries for wholesale and distributorship requests. Please send us an email with your requirements to:service@Vpfashion.com

1. How can I track my order?

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions. If you have any additional questions, please contact our customer service team.

2. Processing time?

Once your order goes through, you will receive an email with your order confirmation within 24 hours. Most of the orders (e.g.: #613a DIY orders, ombre/highlight orders, colorful orders, flash sale orders, tester orders) will take 2-4 working days. A few special orders (#22, #24, #613 , yaki texture orders, special type/irregular size orders) will take 15-20 working days. Wig orders will take 30 working days. We are off duty on weekends/legal holidays and all the orders are processed only on working days.

3. Shipping time?

Once your order is ready to ship you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL or FEDEX website.

Once shipped, please allow 2-3 business days to receive your order via DHL/Fedex.

If you prefer a particular courier, please leave a request when making your order.

We do not have overnight shipping and we ship Monday through Friday, excluding weekends and holidays.

If you have a deadline, feel free to tell us the exact date in fear for the delay.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

4. Do you ship internationally and shipping address issues you may know!

We ship worldwide.

To Ensure The Safety Of Your Package, Please Write Down The Correct Shipping Address Without Any "P.O. Box", "Box", "APO", "FPO" And Etc., Which Seems Like Military Address.

If You Only Have One Address, Including "P.O. Box", And Etc., Please Write Down Your Specific Street Info. The Delivery Time Is Around 7-15 Working Days.

If You Are From Brazil, Please Write Down Your CPF In The "Additional Request" Part When You Place An Order Or Email US.

If You Are From Some European Countries (Sweden, Uruguay, Norway, Denmark, Slovenia And Etc.), Please Remove The Special Symbols Above The Letters.

Note: We Will Not Start To Prepare Your Order Until The Shipping Address Is Totally Correct. So, Please Try To Provide Correct Shipping Address For Fear Of Delaying The Estimated Delivery Time.

5. What are your shipping rates?

We use DHL/FEDEX on all orders and charge a $18 flat rate.

1. Exchange Policy

1.Email service@Vpfashion.com within 48 hours after receiving your package to make an application of exchange. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.

2.Please email us with photo of your goods for our reference.

3.Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.

4.Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). We will also take photos for your check before the delivery for some special orders with complex color match. And we will not ship the order out until get your permission. Therefore, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking or shipping fees (we pay when ship to you). However, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees.

5.We will charge you extra or credit back the overcharge for any price differences of the exchange.

6.Be sure to have a safekeeping for the card with ordering information (Order Number, Product SKU, Hair Color, Texture and Length) written and put that card together with the hair extensions in the returned package.

For wearing method, all Tape-In Extensions are considered FINAL SALE items and are not eligible for refunds, returns and exchanges. - See more at: http://www.vpfashion.com/613asolidombrecolorful-tape-in-p-9078.html#sthash.WIlHiRkB.dpuf

2. Return Policy

1.Email service@Vpfashion.com within 48 hours to make an application of return. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.

2.Please email us with photos of the goods for our reference.

3.Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.

4.Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). We will also take photos for your check before the delivery for some orders with complex color match. And we will not ship the order out until get your permission. Therefore, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking fees. But $20 will be charged for shipping fees (we pay when ship to you). Besides, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees. We will refund you the remaining payment in 3 working days after verifying the return package.

5.Be sure to have a safekeeping for the card with ordering information (Order Number, Product SKU, Hair Color, Texture and Length) written and put that card together with the hair extensions in the returned package.

For wearing method, all Tape-In Extensions are considered FINAL SALE items and are not eligible for refunds, returns and exchanges. - See more at: http://www.vpfashion.com/613asolidombrecolorful-tape-in-p-9078.html#sthash.WIlHiRkB.dpuf

3. Cancel Policy

Yes, you may cancel your order before the order goes into processing by contacting us by e-mail at service@Vpfashion.com..
You must contact us before it goes into processing. If your order is already processing or has been shipped, we will NOT be able to cancel or modify any orders. If you do not contact us in time to cancel your order, you may still return it, once you receive it, as long as the Return & Exchange Policy has been followed, also we will charge you for dyeing fees ($20) or shipping fees ($20).

1. Working time?

Monday - Friday

GMT	Greenwich mean time	11:30PM - 8:00AM
PST	Pacific Standard Time	4:30PM - 1:00AM
MST	Mountain Standard Time	5:30PM - 2:00AM
CST	Center Standard Time	6:30PM - 3:00AM
EST	Eastern Standard Time	7:30PM - 4:00AM

Because of the time difference, most customer service inquiries will be responded during the hours above.