1. How can I track my order?
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions. If you have any additional questions, please contact our customer service team.
2. Processing time?
Once your order goes through, you will receive an email with your order confirmation within 24 hours. Most of the orders (e.g.: #613a DIY orders, ombre/highlight orders, colorful orders, flash sale orders, tester orders) will take 2-4 working days. A few special orders (#22, #24, #613 , yaki texture orders, special type/irregular size orders) will take 15-20 working days. Wig orders will take 30 working days. We are off duty on weekends/legal holidays and all the orders are processed only on working days.
3. Shipping time?
Once your order is ready to ship you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL or FEDEX website.
Once shipped, please allow 2-3 business days to receive your order via DHL/Fedex.
If you prefer a particular courier, please leave a request when making your order.
We do not have overnight shipping and we ship Monday through Friday, excluding weekends and holidays.
If you have a deadline, feel free to tell us the exact date in fear for the delay.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
4. Do you ship internationally and shipping address issues you may know!
We ship worldwide.
To Ensure The Safety Of Your Package, Please Write Down The Correct Shipping Address Without Any "P.O. Box", "Box", "APO", "FPO" And Etc., Which Seems Like Military Address.
If You Only Have One Address, Including "P.O. Box", And Etc., Please Write Down Your Specific Street Info. The Delivery Time Is Around 7-15 Working Days.
If You Are From Brazil, Please Write Down Your CPF In The "Additional Request" Part When You Place An Order Or Email US.
If You Are From Some European Countries (Sweden, Uruguay, Norway, Denmark, Slovenia And Etc.), Please Remove The Special Symbols Above The Letters.
Note: We Will Not Start To Prepare Your Order Until The Shipping Address Is Totally Correct. So, Please Try To Provide Correct Shipping Address For Fear Of Delaying The Estimated Delivery Time.
5. What are your shipping rates?
We use DHL/FEDEX on all orders and charge a $18 flat rate.
6. Not receive the package?
Once orders have been shipped out, we will update order status in system, you can have a check in your account.
To orders taking shipment via DHL or FedEx:
If you haven't received the package 10 days after your order has been shipped out, please e-mail us immediately. We will contact with related logistics company to have a check to help you receive the package asap. Otherwise, we will not accept claim for refund or compensation, etc, because logistics record will be unavailable when time past a month. Hope you can kindly understand.
To orders taking shipment via USPS:
USPS will take quite longer time for around 15-20 working days. Please wait for the package patiently~