Frequently Asked Questions

1. Product list

2. How to measure your own hair length

You should measure the hair starting from the top of the head to the bottom tip. (Note: If your hair is curly or wavy then measure the hair length after straightening. Usually curls will make your hair length shorter by 2~4 inches).

3. How to find out the length of your own hair?

4. Find out the length according to the body part?

5. How to choose the length of the hair extensions?

No matter how long your hair is, clip in hair extensions should be worn from the top downwards, around 2-6 inch; therefore if the length of the extension is N inch, the whole length will be N + 6 inch.
(Eg: If you want to add length to 24 inches long, 18 inches clip in will be recommended.)

6. How to choose the weight of the hair extensions?

If your own hair is medium thick or much thicker, or if you want to have a fuller final appearance, medium and high volumes are recommended to you. The super sizes (such as 30"-300g and 32"-320g) will be provided to meet your demands for super big/long hair.
So far, our customers' satisfaction of the medium and thicker volumes are 100%. But 20% of our customers, who purchased our low volumes, hold that the thickness is not enough or the ends are a little thinner.

If you are not sure about the proper weight or wanna have other irregular sizes, free to contact our customer service ([email protected]).

Kind Reminder:During the package and transport, the hair loss is difficult to avoid.
Therefore, it might be possible that the weight does not meet to 100% of the specification. 10 to 15g gram loss more or less is not quality defect.

1. My payment is not going through?

At checkout, make sure that all of your personal information matches the exact information (name, address, etc.) associated with your PayPal account or credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your card company to see what information they have on file.
If the problem persists, please e-mail us at [email protected] with the set (color/weight/length/texture) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and enter your order manually.

2. What payment methods do you accept?

We accept payment by PayPal, Credit Card, Western Union, Money Gram, and Bank Transfers.
*For purchases over $600 (or purchase >=3 items at one time), we only accept Western Union and bank transfer payment methods. Please send us an email to [email protected] for more info if your purchases are over $600.

3. How do I add a promo code?

When you place an order, you will see a box on the shopping cart page where you can enter your promo code. The promo code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase.

4. I entered my promo code but it didn't work?

Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.

5. Can I make changes to my order?

We will not accept requests for frequent color change or styling change, that's because excessive dyeing or styling is the greatest damage to hair extensions. If you have any requests for order change, please contact us in 12 hours. If your order has not been customized, we can amend it for you for free. If your order has been customized, extra fees will be charged as follows:

1.We can change the color or style for you in the case of not damaging the hair quality, but $20 dyeing fees and $10 styling fees are needed.

2.If you want to change other information such as length and weight, we will charge you extra or credit back the overcharge for any price differences of the change.

NOTE:We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

6. Do you offer a wholesale program or distributorship?

As a factory supplier with stable quality hair supply, we welcome inquiries for wholesale and distributorship requests. Please send us an email with your requirements to:[email protected]

1. How can I track my order?

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions.You can also check the status of your order on My Account. If you have any additional questions, please contact our customer service team.

2. Processing time?

Since we have different types of hair and their processing time is different, we mark the processing time on the page when you order. You can check the precise processing time of the hair while ordering.

Normally speaking, most of the orders (e.g.: #613a DIY orders, ombre/highlight orders, colorful orders, flash sale orders, tester orders) will take 1-7 working days to process.

A few special orders needs 10-15 days for customization which is shown on the page as well when you place the order. If you have any questions on the processing time, please let us know([email protected]).

We are off duty on weekends/legal holidays and all the orders are processed only on working days.

3. Shipping time?

Once your order is ready to ship you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL or FEDEX website.

Once shipped, please allow 2-10 business days to receive your order via DHL/Fedex.

If you prefer a particular courier, please leave a request when making your order.

We do not have overnight shipping and we ship Monday through Friday, excluding weekends and holidays.

If you have a deadline, feel free to tell us the exact date in fear for the delay.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

4. Do you ship internationally and shipping address issues you may know!

We ship worldwide.

To Ensure The Safety Of Your Package, Please Write Down The Correct Shipping Address Without Any "P.O. Box", "Box", "APO", "FPO" And Etc., Which Seems Like Military Address.

If You Only Have One Address, Including "P.O. Box", And Etc., Please Write Down Your Specific Street Info. The Delivery Time Is Around 7-15 Working Days.

If You Are From Brazil, Please Write Down Your CPF In The "Additional Request" Part When You Place An Order Or Email US.

If You Are From Some European Countries (Sweden, Uruguay, Norway, Denmark, Slovenia And Etc.), Please Remove The Special Symbols Above The Letters.

Note: We Will Not Start To Prepare Your Order Until The Shipping Address Is Totally Correct. So, Please Try To Provide Correct Shipping Address For Fear Of Delaying The Estimated Delivery Time.

5. What are your shipping rates?

We use DHL/FEDEX on all orders and charge a $18 flat rate.

6. Not receive the package?

Once orders have been shipped out, we will update order status in system, you can have a check in your account.



To orders taking shipment via DHL or FedEx:

If you haven't received the package 10 days after your order has been shipped out, please e-mail us immediately. We will contact with related logistics company to have a check to help you receive the package asap. Otherwise, we will not accept claim for refund or compensation, etc, because logistics record will be unavailable when time past a month. Hope you can kindly understand.



To orders taking shipment via USPS:
USPS will take quite longer time for around 15-20 working days. Please wait for the package patiently~

1. Exchange Policy

We are pleased to accommodate exchanges and returns within 30 days on hair extensions that have not been worn or tampered with. Please follow the instruction below to make exchange.

1. Email [email protected] to make an application of exchange.

2. Please email us with photos of your goods for our reference.

3. Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.

4. Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). What's more, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking or shipping fees (we pay when ship to you). However, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees.

Hair customized according to your requests and Tape-In Extensions are considered FINAL SALE items are not eligible for refunds, returns and exchanges.

5. We will charge you extra or credit back the overcharge for any price differences of the exchange.

6. Be sure to include the info card in your return package (Order Number, Product SKU, Hair Color, Texture and Length).

2. Return Policy

We are pleased to accommodate returns and exchanges within 30 days on hair extensions that have not been worn or tampered with. Please follow the below instruction to return your hair.

1. Email [email protected] to make an application of return.

2. Please email us with photos of the goods for our reference.

3. Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.

4. Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). What's more, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking fees. But $20 will be charged for shipping fees (we pay when ship to you). Besides, if your order is solid, ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees. We will refund you the remaining payment in 3 working days after verifying the return package.

Hair customized according to your requests and Tape-In Extensions are considered FINAL SALE items are not eligible for refunds, returns and exchanges.

5. Be sure to include the info card in your return package (Order Number, Product SKU, Hair Color, Texture and Length).

3. Cancel Policy

Yes, you may cancel your order before the order goes into processing by contacting us by e-mail at [email protected].
You must contact us before it goes into processing. If your order is already processing or has been shipped, we will NOT be able to cancel or modify any orders. If you do not contact us in time to cancel your order, you may still return it, once you receive it, as long as the Return & Exchange Policy has been followed, also we will charge you for dyeing fees ($20) or shipping fees ($20).

4. Package Lost

To orders taking shipment via DHL or FedEx:

If you haven't received the package 10 days after your order has been shipped out, please e-mail us immediately. We will contact with related logistics company to have a check to help you receive the package asap. Otherwise, we will not accept claim for refund or compensation, etc, because logistics record will be unavailable when time past a month. Hope you can kindly understand.



To orders taking shipment via USPS:
USPS will take quite longer time for around 15-20 working days. Please wait for the package patiently~