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Frequently Asked Questions

HAIR EXTENSIONS / 4 total questions

2. What is Indian remy hair?

3. What are Vpfashion hair extensions?

4. What are tape in extensions and useful tips?

1. What are hair extensions?
Hair extensions are multifunctional hairdressing products, which can easily be attached to your own hair. Extensions can help you to achieve more volumes or longer length and bring you a variety of new hairstyles as well. These can be achieved by different methods, such as Clip-in, Weaving, Bonding, Braiding, Strand by Strand and many more.

APPLICATION / 3 total questions

2. How long do the extensions take to put in?

3. How to apply clip in hair extensions?

1. How long does my own hair need to be to wear clip in extensions?
Your hair should be about 6-7 inches in length for the extensions to blend naturally.

COLOR / 3 total questions

2. Can I color the hair extensions?

3. My color fades really fast. What can I do?

1. How can I pick out the perfect extensions color?
It is the reflection of light, which comes off the colored pigments in the hair at certain wavelengths; hair color is very dynamic since the reflection commonly differs depending on the frequency and intensity of the light hitting the hair. So to ensure you get optimum results please refer to the hair Color Chart and Hair Color Comparison pages or alternatively send us pictures of your hair to our customer service team via email at service@Vpfashion.com where we will offer you suitable suggestions for color selection.

LENGTH & WEIGHT / 7 total questions

2. How to measure your own hair length

3. How to find out the length of your own hair?

4. Find out the length according to the body part?

5. How to choose the length of the hair extensions?

6. How to choose the weight of the hair extensions?

7. Final looks with different length & weight

1. Product list

HAIR-CARE / 12 total questions

2. Do Vpfashion clip-in hair extensions experience shedding?

3. How do I wash the Clip-In Hair extensions?

4. How often should I wash my hair?

5. Can I apply a hairdryer, hot roller, tong on my extensions?

6. Can I swim, take a shower or go to the beach or pool with hair extensions?

7. Can I sleep wearing Vpfashion clip-in hair extensions?

8. What shampoo and conditioner should I use?

9. Can the hair be bleached?

10. What products can be used on hair extensions?

11. What's the best way to store hair extensions?

12. Is it normal for some hair dye to bleed when I wash my hair extensions?

1. How long do VP hair extensions last?
It depends on how frequently you wear your hair extensions, which style you select and what you do to them. Usually, the lifespan of Vpfashion hair extensions is 6 months up to a year or longer assuming that they have been well installed and maintained. Maintenance also refers to visiting the stylist for periodic adjustments. The hair can be removed and reinstalled so long as your stylist exercises care and patience during the removal process. Take proper care of your hair and enjoy the lasting benefits.

ORDERING / 6 total questions

2. What payment methods do you accept?

3. How do I add a promo code?

4. I entered my promo code but it didn't work?

5. Can I make changes to my order?

6. Do you offer a wholesale program or distributorship?

1. My payment is not going through?
At checkout, make sure that all of your personal information matches the exact information (name, address, etc.) associated with your PayPal account or credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your card company to see what information they have on file.
If the problem persists, please e-mail us at service@Vpfashion.com with the set (color/weight/length/texture) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and enter your order manually.

SHIPPING & DELIVERY / 5 total questions

2. Processing time?

3. Shipping time?

4. Do you ship internationally and shipping address issues you may know!

5. What are your shipping rates?

1. How can I track my order?
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions. If you have any additional questions, please contact our customer service team.

RETURN & EXCHANGE & CANCEL / 3 total questions

2. Return Policy

3. Cancel Policy

1. Exchange Policy
1.Email service@Vpfashion.com within 48 hours after receiving your package to make an application of exchange. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.

2.Please email us with photo of your goods for our reference.

3.Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.

4.Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). We will also take photos for your check before the delivery for some special orders with complex color match. And we will not ship the order out until get your permission. Therefore, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking or shipping fees (we pay when ship to you). However, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees.

5.We will charge you extra or credit back the overcharge for any price differences of the exchange.

6.Be sure to have a safekeeping for the card with ordering information (Order Number, Product SKU, Hair Color, Texture and Length) written and put that card together with the hair extensions in the returned package.

CONTACT US / 1 total questions
1. Working time?
Monday - Friday
GMTGreenwich mean time11:30PM - 8:00AM
PSTPacific Standard Time4:30PM - 1:00AM
MSTMountain Standard Time5:30PM - 2:00AM
CSTCenter Standard Time6:30PM - 3:00AM
ESTEastern Standard Time7:30PM - 4:00AM

Because of the time difference, most customer service inquiries will be responded during the hours above.


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